Built to Last
Free returns
Free Returns Within 30 Days
Quality Checked Before Shipment
Beautiful natural straw bouquet.
Single flower size: Length - 10.6 inches (27 cm)
Flower diameter - 2.75-3.15 inches (7-8 cm).
All flowers are handmade, so sizes may vary slightly.
Note: Actual colors may differ slightly due to different monitor settings.
Please see our shipping policy below for details on shipping costs and order processing.
Shipping Area: We currently only ship within the United States.
Nightloon offers free shipping on orders over $65 to the continental United States; orders under $65 incur a flat $6 shipping fee.
Processing Time: Orders are processed and shipped within 1–3 business days (Monday–Friday).
Order Cut-off Time: Orders placed before 5:00 PM on business days will be processed the same day; orders placed after the cut-off time will be processed the following business day.
Estimated Delivery Time: 3–9 business days.
Total Estimated Time from Order to Receipt: 4–12 business days.
Once your order ships, you’ll receive a confirmation email with a tracking number and link to monitor your package.
Unforeseen Delays: Factors beyond our control (e.g., extreme weather or peak shipping seasons) may impact delivery timelines.
Address Changes: Please double-check your shipping address before placing your order. Address changes are not permitted once an order has shipped.
Taxes: We do not charge additional taxes or fees on products. All prices listed on our website are final.
If you have any additional questions about shipping, please contact our customer service team at service@nightloon.com.
Nightloon is dedicated to enhancing your home with quality interior design, offering a diverse collection of vases, elegant tablecloths, artistic bouquets, and exquisite decorative items. We take every product seriously, are committed to comprehensive after-sales service, and are dedicated to answering and resolving all your questions.
If you are not satisfied with your purchase and need a refund or exchange, please review our policy below, which accounts for the fragile nature of our products.
1. Return Period
You may return items within 30 days of delivery.
2. Return Requirements
Items must be in perfect, unused condition with no chips, cracks, scratches, or signs of wear.
Customers must provide proof of purchase (order confirmation email or order number).
3. Return Shipping Costs
We cover return shipping for errors on our end (wrong item, style, or size) or product defects (e.g., hidden cracks, manufacturing flaws, missing parts).
You cover return shipping for personal reasons (e.g., changed mind, color preference, incorrect size choice).
4. Non-Returnable Items
Items returned outside the 30-day window.
Items damaged due to customer mishandling (cracks, chips, breakage, or scratches caused by improper use, cleaning, or storage).
Items showing signs of use.
5. Return Process
Email our customer service team at service@nightloon.com to request a return.
Our team will review your request and respond within 1–2 business days.
If approved, we will provide a return address and detailed packaging instructions to ensure safe transit.
Ship the item back following our guidelines to avoid damage during return delivery.
6. Refund Processing Time
Once we receive and inspect your returned item, we will process your refund within 3 business days and send a confirmation email.
7. Refund Method
Refunds are credited back to your original payment method. Processing times depend on your bank’s timeline.
8. Product Defects & Damage
If any of the goods you receive are damaged, broken, or have quality defects, please:
Take clear photos/videos of the damaged item and packaging within 24 hours of delivery. Email the evidence to service@nightloon.com immediately.
We will either send a free replacement or process a full refund—no additional cost to you.
9. Exchanges
We do not offer direct exchanges. To exchange an item, contact us to initiate a return, then place a new order for your desired item.
10. Order Cancellation
Orders can be canceled within 24 hours of purchase if unprocessed. Once shipped, cancellations are not possible. To cancel, email service@nightloon.com.
For questions about returns, refunds, or fragile item care, contact our team at service@nightloon.com.
Beautiful vase, perfect size for home decor. Smooth surface, super easy to clean and keep shiny. Love it!
Great quality and elegant look. Sturdy material, simple to wipe daily. Fits any room style perfectly.
Arrived safely, looks exactly like the picture. Easy maintenance, makes my home feel so cozy. Recommended.
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